Horsted School

Hi, my name is Jane Baldwin, I was appointed Family Liaison Officer (FLO) at Horsted School, in September 2015, after the Head Teacher and Governors identified the need to offer support to the families of Horsted.

My role is to provide pastoral support to parents/carers; help with any issues that you may have in relation to supporting your children, both at home and in school. I work to encourage parental involvement within school, signpost to agencies (where appropriate) and support children in school.

Should you have a personal concern or school related issue, then I am here to offer support. I have access to a number of agencies who may be able to provide assistance to you and your family.

Any query, large or small, I am here to help.

I liaise with all school staff where necessary and appropriate, always in the best interests of the children and their families. I work impartially and confidentially in a non judgemental manner, providing an understanding ‘listening ear’ if you ever need advice or support.


I aim to be on the playground before and after school, should you need to speak to me.

My office hours are:

Monday 8:30-4:00

Tuesday 8:30-4:00

Wednesday 8:30-4:00

Thursday 8:30-4:00

Friday 8:30-4:00

Out of office hours you can leave a message on my mobile, email or contact the school office and leave a message. I will endeavour to get back to you as soon as possible.

I can be contacted on:  

Mobile –07384760916   

Email – baldj002@horstedschool.co.uk


Summary of Role and Involvement with Parents/Carers

As Family Liaison Officer (FLO) I aim to support parents/carers of children at Horsted School. My role is varied, and I have been involved with a diverse range of interventions with families.

I can provide support, information and education service to parents and investigate concerns raised by parents, pupils and teachers as agreed by the Head Teacher. My primary role is to focus on early intervention and preventative activities with the view of empowering the children so they are able to achieve to the best of their ability.

I am a contact for parents and families who have difficulties. These include issues around domestic abuse, housing, parental separation, attendance, health, social services, early years, police, counselling etc.


I have recently undertaken Early Help training to provide early intervention as outlined by the Department for Education – Children and Young People. An overview is listed below.

Early Help Assesment (EHA)

EHA Policy tool aims to identify, at the earliest opportunity, a child’s or young person’s additional needs which are not being met by the universal services they are receiving, and provide timely and co-ordinated support to meet those needs. The EHA is based on solution-focused practice principles and enables practitioners and families to work in partnership to start to bring around change at the first sign of difficulty. The principles underlying the approach to the Kent EHA are that it:

  • is undertaken with consent
  • looks at the whole child
  • takes account of strengths as well as needs and understands the role of parents/carers and a wide range of family and environmental factors on child development
  • is simple to use and geared towards the practical delivery of support to children, young people and their family members
  • is building a working partnership with the child and carers and seeks to work with them to identify and understand the issues and develop solutions
  • enables and encourages information held by agencies to follow the child
  • is a tool to support practice, is not used mechanistically and enhances communication within and between agencies

I attend CHIN (child in need) and CP (child protection) meetings to represent the school and identify actions to contribute to the CHIN/CP plan. I act in the best interests of the child, but will also support the family with meeting the requirements of the plan.


I am available to provide a listening ear to families and mediate between parents who have separated and find communication difficult, frequently with their children ‘in the middle’.

I aim to promote the self-esteem of parents, in turn to enable them to respond to their family needs by communicating openly and to provide good parenting.

One of my intentions as FLO is to improve relations between home and school. One way of achieving this is by hearing the voice of the Parents at the Parents’ Forum which will meet once a term.


Need a chat?

Many Parents and Carers, regardless of background, feel that there are times in their lives when they need advice and support.  Parents are best placed to make choices for their children but all parents benefit from access to high quality information and advice to help them make the best possible decisions.

I am available for informal chats in the playground, appointments, and if needed home visits, so please feel free to come up and say hello.


Finally, as a mum myself, I never forget how precious your children are and it is my aim to build strong relationships with you so every child is happy, thriving and fulfilling their potential.


I’m here to help!